Returns & Refunds
Our Returns Policy
We want you to order with confidence. If something isn’t right with your order, our team will work with you to put it right — whether that’s a replacement, a credit, or a refund.
This page covers our standard returns process for trade orders. For account-specific terms, check your trade agreement or contact us directly on [Phone Number].
warehouse / returns handling
Eligibility Criteria
Unused & Unfitted
Tyres must be unused, unfitted, and free from damage
Original Packaging
Returned in the original packaging with all labels intact
Within 14 Days
Return requests must be raised within 14 days of delivery
Proof of Purchase
Order number or invoice required for every return
How to Request a Return
01
Contact Us
Call [Phone Number] or email [Email Address] with your order number and reason for return
02
Return Authorisation
We’ll confirm eligibility and issue a returns authorisation before you send anything back
03
Refund or Replacement
Once received and inspected, we’ll process your refund or replacement
Non-Returnable Items
- Tyres that have been fitted, used, or show signs of road wear
- Tyres damaged during fitting, storage, or transport after delivery
- Custom, special-order, or clearance stock, unless faulty on arrival
- Orders without a valid returns authorisation
Refund Method & Timing
Approved refunds are issued to the original payment method or as account credit, depending on how your order was placed. Once a return is received and inspected, refunds are typically processed within 5–10 working days.
Faulty or incorrect items are handled as a priority — contact us as soon as possible and we’ll arrange collection, replacement, or refund at no cost to you.
Returns FAQ
Can I return part of a bulk order?
Yes — partial returns are accepted as long as the returned tyres meet our eligibility criteria and a returns authorisation has been issued.
Who pays for return shipping?
For change-of-mind returns, the customer covers return shipping. For faulty or incorrectly supplied items, we cover the cost.
What if a tyre arrives damaged?
Contact us within 48 hours of delivery at sales@gbtrucktirecenter.com with photos of the damage. We’ll arrange a replacement or refund as a priority.
How long does a refund take once approved?
Refunds are typically processed within 5–10 working days of us receiving and inspecting the returned items.
Can I exchange instead of refund?
Yes — let us know when you request your return and we’ll arrange an exchange for the correct tyre, subject to stock.
Need to Start a Return?
Contact our team with your order number and we’ll guide you through the process — call us on [Phone Number] or email [Email Address].